The correct type and color of your missing bag through the identification chart provided by baggage services staff.

Complete your name with correct spelling, any other name on the bag, permanent and temporary contact, containing item and any other relevant information.

Provide all the details needed by SereneAir Personnel.

Contact our baggage services staff at the point of destination airport before leaving the arrival hall and staff will raise a baggage “LOST or MISHANDLE” report.

If the query is not resolved, then direct the PAX to representatives mentioned below according to the concerned sectors.

PAX must report at Airport office and notify complaint.

SereneAir assumes no liability for valuable items in checked in baggage of the passenger.

Production of baggage identification tag is essential for the claim.

Compensation will be paid as per the Conditions of Carriage.

MISSING/DELAYED: Within 14 days from date baggage ought to have arrived.Claim is to be submitted on 'Baggage Claim Form' as under or else it will be inadmissible:.Dr.Essa Laboratory And Diagnostic Centre.Al-Furqan Medical Center-Industrial Area Sharjah.Star Metropolis Clinical Lab & I-Iealth Services Me.Dubai Health Authority (DRA) Screening Centers across UAE.National Reference Laboratory, Abu Dhabi.Al Borg Medical Laboratories, Abu Dhabi.Gulf Radiology and Laboratories, Abu Dhabi & Al Ain.Al Khaleej Diagnostic Medical Center, Abu Dhabi.Proficiency Healthcare Diagnostic Laboratory, Abu Dhabi.

Dar-ul-Mosa Laboratory, Hamdan Street, Abu Dhabi.Accuracy Laboratory, Hamdan Street, Abu Dhabi.VPS Health Group (Burjeel, Medeor, Life Line Hospital) across UAE.Abu Dhabi, Dubai, Sharjah, Ajman, Umm al Quwain, Fujairah and Ras al Khaimah. Any Hospital/Laboratory/Screening Center operated by the Federal Government of the United Arab Emirates or any of the emirates of the UAE i.e.Dubai Health Authority (DHA) Screening Centers across UAE.

Flight status tracker united